If you take advantage of the Flex Services, we do need information from you to make this possible. When you share information with us, for example by creating a Flex Account, we can make those services even better – to show you more relevant search results and ads, to help you connect with people or to make sharing with others quicker and easier. As you use our services, we want you to be clear how we’re using information and the ways in which you can protect your privacy.
What information we collect and why we collect it.
How we use that information.
The choices we offer, including how to access and update information.
We’ve tried to keep it as simple as possible, but if you’re not familiar with terms like cookies, IP addresses, pixel tags and browsers, then read about these key terms first. Your privacy matters to Flex so whether you are new to Flex or a long-time user, please do take the time to get to know our practices – and if you have any questions contact us.
Information We Collect
We collect information when you create, access, modify or terminate your Flex Account. We also collect information when you contact us electronically. The information we collect includes your name, address, phone number, password and your credit card number, billing address, name, expiration date and security code.
We collect information in the following ways:
Information you give us. For example, use of our services requires you to sign up for a Flex Account. When you do, we’ll ask for personal information, like your name, email address, telephone number or credit card to store with your account. If you communicate with us electronically, we collect that information, as well.
Information we get from your use of our services. We collect information about the services that you use and how you use them, like which trivia questions you download, when you download them and when you finalize each complete trivia game.
We collect device-specific information (such as your hardware model, operating system version, unique device identifiers, and mobile network information including phone number). Flex may associate your device identifiers or phone number with your Flex Account.
When you use our services or view content provided by Flex, we automatically collect and store certain information in server logs. This includes:
details of how you used our service, such as your search queries.
Internet protocol address.
device event information such as crashes, system activity, hardware settings, browser type, browser language, the date and time of your request and referral URL.
cookies that may uniquely identify your browser or your Flex Account.
When you use Flex services, we may collect and process information about your actual location. We use various technologies to determine location, including IP address, GPS, and other sensors that may, for example, provide Flex with information on nearby devices, Wi-Fi access points and cell towers.
Unique application numbers
Certain services include a unique application number. This number and information about your installation (for example, the operating system type and application version number) may be sent to Flex when you install or uninstall that service or when that service periodically contacts our servers, such as for automatic updates.
We may collect and store information (including personal information) locally on your device using mechanisms such as browser web storage (including HTML 5) and application data caches.
Cookies and similar technologies
We and our partners use various technologies to collect and store information when you visit a Flex service, and this may include using cookies or similar technologies to identify your browser or device.
Information we collect when you are signed in to Flex, in addition to information we obtain about you from partners, may be associated with your Flex Account. When information is associated with your Flex Account, we treat it as personal information. For more information about how you can access, manage or delete information that is associated with your Flex Account, visit you Flex Account page.
How we use information we collect
We use the information we collect from all of our services to provide, maintain, protect and improve them, to develop new ones, and to protect Flex and our users. We also use this information to monitor your use and access to the Flex Services.
We will never display any of your personal information without your express consent.
When you contact Flex, we keep a record of your communication to help solve any issues you might be facing. We may use your email address to inform you about our services, such as letting you know about upcoming changes or improvements.
We use information collected from cookies and other technologies, like pixel tags, to improve your user experience and the overall quality of our services.
Flex processes personal information on our servers in many countries around the world. We may process your personal information on a server located outside the country where you live.
Transparency and choice
People have different privacy concerns. Our goal is to be clear about what information we collect, so that you can make meaningful choices about how it is used. For example, you can always change the information in your Flex account.
You may also set your browser to block all cookies, including cookies associated with our services, or to indicate when a cookie is being set by us. However, it’s important to remember that many of our services may not function properly if your cookies are disabled. For example, we may not remember your language preferences.
Information you share with us
If you contact us electronically, we will retain those emails and information, but will not share it with anyone else unless compelled by law.
Accessing and updating your personal information
Whenever you use our services, we aim to provide you with access to your personal information. If that information is wrong, we strive to give you ways to update it quickly or to delete it – unless we have to keep that information for legitimate business or legal purposes. When updating your personal information, we may ask you to verify your identity before we can act on your request.
We may reject requests that are unreasonably repetitive, require disproportionate technical effort (for example, developing a new system or fundamentally changing an existing practice), risk the privacy of others, or would be extremely impractical (for instance, requests concerning information residing on backup systems).
Where we can provide information access and correction, we will do so for free, except where it would require a disproportionate effort. We aim to maintain our services in a manner that protects information from accidental or malicious destruction. Because of this, after you delete information from our services, we may not immediately delete residual copies from our active servers and may not remove information from our backup systems.
Information we share
We do not share personal information with companies, organizations and individuals outside of Flex unless one of the following circumstances applies:
With your consent
We will share personal information with companies, organizations or individuals outside of Flex when we have your consent to do so. We require opt-in consent for the sharing of any sensitive personal information.
For external processing
For legal reasons
We will share personal information with companies, organizations or individuals outside of Flex if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to:
meet any applicable law, regulation, legal process or enforceable governmental request.
enforce applicable Terms of Service, including investigation of potential violations.
detect, prevent, or otherwise address fraud, security or technical issues.
protect against harm to the rights, property or safety of Flex, our users or the public as required or permitted by law.
We may share non-personally identifiable information publicly and with our partners – like publishers, advertisers or connected sites. For example, we may share information publicly to show trends about the general use of our services.
We work hard to protect Flex and our users from unauthorized access to or unauthorized alteration, disclosure or destruction of information we hold. In particular:
We encrypt many of our services using SSL.
We review our information collection, storage and processing practices, including physical security measures, to guard against unauthorized access to systems.
We restrict access to personal information to Flex employees, contractors and agents who need to know that information in order to process it for us, and who are subject to strict contractual confidentiality obligations and may be disciplined or terminated if they fail to meet these obligations.
Compliance and cooperation with regulatory authorities